Legal
Policies, terms and processing
The five documents supplied with the Atlassian Marketplace listing, published here in full. These pages are generated from the same files a Marketplace reviewer receives, so there is no second version to fall out of date.
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Privacy Policy
How ITSM Ltd handles personal data in connection with ImproveDesk: what is processed, on what lawful basis, for how long, and your rights.
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End User Terms
The terms on which ImproveDesk is licensed and used, including acceptable use, warranties, liability and termination.
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Cloud Security Statement
ImproveDesk’s security posture: Forge architecture, permission scopes, access control, secure development and incident response.
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Support and Maintenance Description
Support channels, severity definitions, target response times, release cadence and end-of-life commitments for ImproveDesk.
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Data Processing Agreement
The processor terms for ImproveDesk, including the annexes on processing details, security measures, sub-processors and international transfers.
This website
ImproveDesk is published by ITSM Ltd, a company registered in England and Wales under company number 17339600, at 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. Questions about any of these documents go to support@itsm-ltd.com.