User guides
How to use ImproveDesk
Twelve guides covering everything the app does, from raising your first improvement to configuring approval policy. Every screenshot is taken from the running app. About 59 minutes end to end, but they stand alone — start wherever your question is.
New to ImproveDesk?
Read Getting started to find your way around, then Raising an improvement to put the first record in. Those two are enough to be useful in a service review.
If you are the person setting it up for a team, read Project settings first — the categories and approval policy you choose there shape everyone else's experience.
Everyday use
Getting started
Where ImproveDesk appears in Jira, how to open your project register, and what the four screens are for.
4 minRaising an improvement
Every field on the form, which ones are required, and what the server fills in for you.
7 minMoving work through the lifecycle
Transitions, putting work on hold, rejecting with a reason, reopening, and the gates that stand in the way.
6 minPrioritising with RICE and the composite score
How both scores are calculated, what to put in each field, and why an unscored improvement stays unscored.
5 minBenefits and measures
Recording a benefit case, setting baselines and targets, handling lower-is-better measures, and evidencing verification.
6 minFinding improvements
Search, the status and category filters, overdue and archived, and the board view.
4 minComments and the audit trail
Leaving a comment, reading the trail, and what an auditor can tell from the sequence numbers.
4 minDelivery issues and the issue panel
How linked Jira issues appear on a record and on the issue itself — and the current limits of the interface.
4 minReporting
A note on the screenshots
They come from a demonstration project called OPS holding
fourteen improvements, so the figures and names are illustrative. The interface is
exactly what you will see — nothing here is a mock-up or a drawing of a planned feature.